PANALOKO FAQ — Quick Answers for PH Players
The short version of everything, in one place. If a topic needs more depth, each answer points you to the full guide in our help center.
Quick facts
- Minimum age: 21 years old (Philippine law)
- License: PAGCOR-regulated casino and sportsbook
- Payments: GCash, Maya, GoTyme, InstaPay, QRPh, bank transfer
- Currency: Philippine Peso (₱) — no conversion
- Support: live chat available around the clock
Frequently Asked Questions
How do I create a PANALOKO account?
Tap Register, enter your mobile number, set a password, and confirm the OTP. Setup takes under two minutes. You must be at least 21 years old.
How do I deposit with GCash?
Open the deposit page, choose GCash, enter at least ₱50, and confirm on the GCash screen. Deposits reflect within seconds over the InstaPay rail.
How long do withdrawals take?
After one-time KYC clears, GCash cashouts settle over InstaPay in minutes to about an hour. First-time or peak-period payouts can take up to around three hours.
What are the payment limits?
GCash allows up to ₱100,000 per day. InstaPay is capped at ₱50,000 per transaction and ₱500,000 per day. For larger amounts, split the payout or use PESONet.
How does a welcome bonus wagering requirement work?
It's a multiplier showing how much you must bet before a bonus becomes withdrawable. A ₱200 bonus at 20x needs ₱4,000 in qualifying bets. Read the terms before claiming.
What is RTP?
RTP is a slot's long-run theoretical payback across millions of spins — a statistical average, not a guarantee for your session. A 97% game still carries a house edge.
Why do I need KYC?
KYC is a one-time PAGCOR requirement that confirms your identity and age and protects your account. Review takes 24–48 hours before your first withdrawal.
Can I deposit from someone else's account?
No. Payment sources must be in your own name. Third-party deposits are rejected under PAGCOR rules and can delay your verification.
What if I think I have a gambling problem?
Use self-exclusion in your account settings, or call the NCMH crisis line at 1553 — free and confidential. Our responsible-gaming page lists every tool and support option.
How do I contact support?
Live chat runs around the clock inside the platform. Have your username, the amount and any transaction reference ready so an agent can help immediately.