Responsible Gaming at PANALOKO — Tools & Support
Betting should stay fun and affordable. PANALOKO builds player-protection tools into every account and points you to real help if play stops feeling like a choice. If gambling is affecting your life, support is available now.
Tools built into your account
You don't need to contact support to protect yourself — these controls sit in your account settings and take effect right away.
- Deposit limits — set a daily, weekly or monthly cap on how much you can add.
- Reality checks — periodic reminders of how long you've been playing.
- Self-exclusion — lock your account for a chosen period when you need a break.
- Age and identity checks — PAGCOR requires players to be 21+, verified once via KYC.
Signs it's time to pause
- You're betting money meant for bills, food or family.
- You chase losses, increasing stakes to win back what's gone.
- You bet longer or more often than you planned, or hide it from people close to you.
- Play feels like a source of stress rather than entertainment.
Where to get help
If any of the signs above sound familiar, reach out — early. Talking to someone helps, and using self-exclusion is a strength, not a failure.
| Resource | Contact | Notes |
|---|---|---|
| NCMH Crisis Hotline | 1553 | Free, confidential, 24/7 (National Center for Mental Health) |
| Self-exclusion | Account settings | Lock your account instantly for a set period |
| Deposit limits | Account settings | Cap daily, weekly or monthly deposits anytime |
Frequently Asked Questions
How do I set a deposit limit?
Open your account settings and choose a daily, weekly or monthly deposit limit. It applies immediately, and lowering a limit takes effect right away.
What is self-exclusion?
Self-exclusion lets you lock your account for a period you choose, blocking play and deposits until it ends. Use it whenever you need a genuine break.
Who can I call for help in the Philippines?
Call the NCMH crisis hotline at 1553 — it is free, confidential and available 24/7. It's a good first step if gambling is affecting your wellbeing or finances.
Does PANALOKO allow players under 21?
No. You must be at least 21 to register and play, and age is verified during KYC. Any account found to belong to a minor is closed.